Terms & Conditions
Welcome to Aunty Cookie’s Cafe Online Store. These Terms & Conditions govern your use of our website and the purchase of cakes and baked goods from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
1. Use of the Website
a. You must be at least 18 years old to use our website or make purchases.
b. Customers can place orders either by creating an account or by checking out as a guest.
c. You are responsible for providing accurate and current information during the checkout process.
2. Product Information and Pricing
a. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such details.
b. Prices are subject to change without prior notice. Any discounts or promotions are available for a limited time and may be subject to additional terms.
c. Management reserves the final right to make adjustments to prices, promotions, and discounts.
3. Orders and Payments
a. By placing an order, you are making an offer to purchase the selected products.
b. Once an order is confirmed, customers must contact us immediately via our hotline 0743135500 / 0743135430 for any modifications. We do not guarantee changes after confirmation.
c. We accept online payments and bank transfers only. Cash payments are not accepted.
4. Shipping and Delivery
a. Orders require 2-3 days for preparation as all items are baked fresh. If a customer requires an urgent order, they must contact us via our hotline before placing the order.
b. Estimated delivery times may vary based on location and courier availability. We do not guarantee specific delivery times.
c. Customers can arrange their own courier (e.g., PickMe Flash or Uber Courier) at their own risk. Aunty Cookie’s Cafe is not responsible for any loss or damage caused by third-party couriers.
5. Returns and Refunds
a. Returns and refunds are subject to management approval. Please refer to our Refund Policy for full details.
b. No modifications or refunds will be allowed once an order has been collected or delivered.
6. Intellectual Property
a. All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the exclusive property of Aunty Cookie’s Cafe.
b. You may not use, reproduce, distribute, or modify any content from our website without prior written consent.
7. Limitation of Liability
a. Aunty Cookie’s Cafe is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website, delays in delivery, or product consumption.
b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of our products beyond what is explicitly stated.
8. Amendments and Final Decisions
a. Management reserves the right to modify, update, or terminate these Terms & Conditions at any time without prior notice.
b. All decisions made by management regarding disputes, refunds, and order modifications are final.
For any inquiries regarding these Terms & Conditions, please contact us at cakes@auntycookies.com or call us at 0743135500 / 0743135430.
We appreciate your trust in Aunty Cookie’s Cafe and look forward to serving you!