Privacy Policy
At Aunty Cookie’s Cafe, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or place an order with us. By using our services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
1. Personal Information
When you interact with our website or place an order, we may collect personal information such as:
-
Name
-
Email address
-
Phone number
-
Delivery address
This information is used for order fulfillment, communication, and customer service purposes.
2. Non-Personal Information
We also collect non-personal information through tracking technologies, such as:
-
IP address
-
Browser type and device information
-
Website usage data (via Google Analytics and Facebook Pixel)
This data helps us analyze customer interactions and improve user experience.
3. Payment Information
We do not collect or store credit card details. All transactions are processed securely through our third-party payment processor.
How We Use Your Information
We use the information collected for the following purposes:
-
To process and fulfill orders (including communication regarding orders).
-
To provide customer support and respond to inquiries.
-
To personalize the user experience and recommend relevant products.
-
For promotional purposes, including marketing emails and special offers. (Customers can opt-out at any time.)
-
To analyze website usage and enhance our website's functionality.
-
To comply with legal obligations and prevent fraudulent activities.
Information Sharing and Third-Party Services
We do not sell, trade, or rent personal information to third parties. However, we may share information in the following cases:
-
Service Providers: We share necessary information with third-party service providers for order delivery and related operations.
-
Marketing & CRM Tools: We may use a Customer Relationship Management (CRM) system in the future to manage customer interactions.
-
Legal Requirements: If required by law, we may disclose personal information in response to a legal request.
Data Security Measures
We take reasonable security measures to protect personal data, including:
-
SSL encryption to secure transactions.
-
Secure storage of customer data on protected servers.
-
Access control measures to prevent unauthorized access.
While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and tracking technologies (such as Google Analytics and Facebook Pixel) to improve our website experience. Customers can choose to disable cookies via their browser settings, though some features of our site may not function properly.
A cookie consent banner will be displayed on our website to inform users about tracking technologies and allow them to opt out.
Customer Rights and Data Deletion
Customers have the right to:
-
Access their personal information stored by us.
-
Request data deletion by contacting us.
-
Opt-out of promotional communications at any time.
To exercise any of these rights, please contact us at cakes@auntycookies.com or call us at 0743135430.
Changes to the Privacy Policy
We reserve the right to update this policy as per management requirements. Any changes will be posted on our website, and customers are encouraged to review the policy periodically.
For any inquiries regarding this Privacy Policy, please contact us at cakes@auntycookies.com or call us at 0743135430.